At Techinred, customer satisfaction is our top priority. Our refund policy is designed to ensure transparency and fairness while adhering to applicable U.S. consumer protection laws. By using our services, you agree to the terms outlined below.
1. Eligibility for Refunds
You may request a refund under the following conditions:
- Unsuccessful Repairs: If the issue persists after repair and cannot be resolved upon further inspection.
- Cancelled Services: If you cancel a repair service before it begins, you may be eligible for a full or partial refund, depending on the stage of service.
- Defective Parts: If a part installed during the repair process is found to be defective, we will either replace the part or issue a refund.
2. Non-Refundable Conditions
The following situations are not eligible for refunds:
- Services completed successfully as per the agreed scope of work.
- Issues arising from unrelated problems discovered after repair.
- Damage caused by misuse, negligence, or third-party interference post-repair.
- Diagnostic fees, unless waived by Techinred.
3. Warranty on Repairs and Parts
Repairs performed by Techinred are covered under a limited warranty. If the same issue reoccurs within the warranty period, we will re-evaluate and resolve the problem without additional charges. Refunds for warranty-covered repairs are generally not offered unless further resolution is not possible.
4. Refund Request Process
To request a refund:
- Contact Us: Email us at help@techinred.co or call +1 (973) 604-6445 within 7 days of receiving the service.
- Provide Details: Include your name, contact information, invoice number, and the reason for the refund request.
- Assessment: Our team will assess the issue and determine eligibility for a refund or alternative resolution.
5. Refund Timeline
- Approved refunds will be processed within 7-10 business days.
- Refunds will be issued via the original payment method. If this is not possible, alternative arrangements will be discussed.
6. Partial Refunds
In certain cases, a partial refund may be offered for incomplete or partially rendered services, based on the amount of work completed.
7. Exceptions
Refunds may be refused if:
- The device has been tampered with by a third party after the service.
- The issue is unrelated to the repair or service provided by Techinred.
- You fail to provide sufficient information to validate your refund request.
8. Contact Us
For questions about this refund policy or to initiate a refund, please contact:
Techinred
Address: 39 Maiden Ln, Newark, NJ 07102, United States
Email: help@techinred.co
Phone: +1 (973) 604-6445